CENTRE MANAGER JOB DESCRIPTION

ABOUT US

Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

JOB DESCRIPTION

This is an ideal role for an individual who is motivated by running their own facilities at Victoria Park Leisure Centre, whether for the development of your career or the belief in a worthwhile role, the satisfaction, pride and personal responsibility you gain from such a key role will be important to you. A key role, a key challenge, a personal experience!

Primary objectives for the Centre Manager will be:

• To input into and implement the strategy for the business of Legacy Leisure within the Erewash Contract.

• To consistently increase both the financial performance and usage of Victoria Park Leisure Centre.

• through the effective development and operation of the centres.

• To ensure the effective operation of Victoria Park Leisure Centre for the Erewash community.

• To manage, develop and co-ordinate staff resources effectively to meet the operational requirements of the Contract and to create a trained, dynamic, innovative and responsive staff team through open communication and leadership.

• Develop, maintain and foster good relations with existing clients and partners.

• Monitor the performance of the operation of Victoria Park Leisure Centre through the proper Company accounting and reporting procedures.

• Increase the awareness of the company’s image and credibility.

• Take responsibility and ensure compliance with health and safety and other legislative requirements for the operation of the Centres including actively participating in the maintenance and improvement of the overall Company Health and Safety culture.

• Be technically able and play a proactive role in securing new business for Legacy Leisure and the centres.

• To deliver the Authority specification requirements at the Centres and across the Erewash Contract as part of the contract management team.

The Centre Manager will focus day to day on the following tasks:

• Oversee the effective and efficient operation of the Centres.

• Ensure that the buildings are presented at the highest levels of maintenance and cleanliness to the customers that use the facilities.

• To ensure that information gathered and systems used provide information to the Client as required for reporting purposes.

• To develop a programme of services, activities and events that will attract increased usage from the local community.

• To consistently develop and improve operational procedures to meet legislative and best practice requirements.

• To develop and maintain quality assured procedures for all aspects of the facilities operations inline with the Companies internal quality processes.

• Recruit, train and motivate staff within the Centres and the Contract to ensure sufficient and well trained staff are employed to deliver services.

• Effectively implement and monitor the company’s Health and Safety policy and associated procedures and ensure the facilities are compliant with legislative requirements.

• To implement Parkwood Holding’s Environmental Management Policy.

• Carry out all financial accounting requirements.

• Maintain and promote a motivational and sales driven culture.

• Ensure that the buildings are maintained according to the requirements of the planned preventative maintenance programme including statutory compliance in all aspects.

• Improve customer satisfaction through the effective operation of the centre and delivery of the customer journey and sales process.

• To undertake any other duties as reasonably required by the General Manager and other Senior Management.

PERSON SPECIFICATION

Qualifications and skills

It is desirable that the post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level/NVQ 5 or similar industry experience of 3 years+. An additional business qualification would be advantageous.  A valid NPLQ would also be beneficial, but not essential as training will be provided to the successful applicant to gain the qualification.

With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility.

Personal 

Among the personal characteristics sought by the post holder:

• Will be able to gain acceptance and respect from clients and the teams involved.

• Have a clear identification with the requirements of all customers.

• Will be able to communicate at different levels of the organisation and portray strong listening skills.

• Innovative particularly in their approach to the design, development and delivery of services, programmes and activities.

• Will be able to demonstrate financial awareness, medium term business planning as well as clear-sighted operational management ability.

• Will be reliable and confident in making key decisions within the Leisure Centres and the Contract.

• Will be able to demonstrate excellent planning and time management ability.

• Will be able to proactively resolve day-to-day operational issues.

• Will be able to adapt the management style and thinking process to the needs of the business.

• Will be able to build strong relationships with customers, clients, partners and employees.

• Will be able to maintain and be committed to a positive employee culture and deliver effective training.

• Will be able to demonstrate the ability to manage complex, diverse operations to a high professional standard.

• Will be able to meet the demands of the role and have a can do attitude.

• Ensure the effective delivery of local and Company marketing initiatives, customer journey and sales processes.

• Will be able to assist in the effective marketing of the Company and location for business development purposes.

• Will be able to proactively demonstrate commitment to a health and safety culture.

• Will be able to demonstrate good operational knowledge of a leisure centre.

Conditions of employment

• **DBS - **The position of Centre Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS check, it may be necessary for the post holder to be submitted for a DBS check.
• Satisfactory references.
• Right to work check.

What the company can offer the candidate?

• Non essential car user allowance.
• Opportunities for training
• Free gym membership .
• Nest Pension scheme.
• Health care
• Cycle to work scheme
• Benefits hub - discounts on a number retail outlets, insurance etc