Business Systems Team LeaderResponsibilities

Full time

40 hours per week

Remote or hybrid working from Chorley

Salary dependant skills

The successful candidate will be required to undertake the following; however, this list is not exhaustive:

• Manage a team to provide application support, system configuration, maintenance, support and training

• Manage the services desk and ensure all tickets are getting resolved in a timely fashion.

• To manage the first-line ticket escalation process.

• To lead on projects and daily operations of the service desk.

• Managing the phone operation of the service desk.

• Observe and influence the development of customer care skills within the team, leading by example and training as required.

• Take personal responsibility for service delivery.

• Highlight activities or issues within the team that might have a financial implication, such as travel.

• When required, contribute to and participate in the recruitment and induction of new team members.

• Assisting with system updates, testing and integrating new features

• Ability to work on multiple ongoing projects with multiple stakeholders

• Reviewing procedures and ensuring these are relevant and up-to-date

• Support Operational and Head Office departments in relation to existing system features/configuration.

The Person

The successful candidate must possess the following skills:

• Must be IT proficient with experience in system configuration and maintenance

• Understanding and experience of systems and how they support improved organisational effectiveness

• The ability to work with others in defining and implementing new business systems

• Meticulous, organised, enthusiastic and hardworking

• Have good communication skills and be able to build strong relationships with others

• Experience in project management

• Proven ability to work within tight deadlines and timescales

• Able to work with a high degree of independence and as part of a team

• Good time management and the willingness to take a hands on approach

• Able to work from different locations and travel to sites when needed

What can Parkwood Group offer you?

• Competitive salary

• Generous annual leave

• Free gym membership for you and a nominated person

• Employee health cash plan

• Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending

• Cycle to Work scheme

• Pension Scheme

• Company sick pay

• Career progression

• Training and development

About Parkwood Leisure

Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. Working with Legacy and Lex Leisure, we’re a company that’s proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion