Receptionist | Brackley

Part Time - 16 hours

Wednesday 4-9.30pm

Friday 3-9.30pm

Saturday 12-4pm

JOB DESCRIPTION

The Receptionist has a varied and interesting role.  The activities in a Leisure Centre are wide ranging and the involvement with people is continuous.  This allows for an exciting day, using your skills on a diverse range of jobs.

Primary objectives for the Receptionist will be:

• To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.

• To create a favourable first impression of the Leisure Centre.

• To have a good range of knowledge regarding the Leisure Centre

The Receptionist will focus day to day on the following tasks:

• To work individually or as part of a team to ensure that customers needs are understood and met.

• To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.

• To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.

• To answer telephone calls efficiently and effectively within the company standards.

• To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.

• To be able control customers entering the Leisure Centre, issuing receipts where required.

• To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.

• To follow the financial procedures with regards to cash handling and reconciliation of monies.

• To operate the communication systems at the Leisure Centre, such as public address system & telephones.

• To communicate messages effectively to the rest of the leisure centre team.

• To follow the procedures for new gym memberships and swimming lesson courses.

• To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.

• To promote and control items for resale and hire.

• To deal with customer complaints or comments as per the company procedures.

• To keep reception clean, tidy and a pleasant environment in which to work.

• To undertake any other duties as may be required to assist in the running of the Centre.

THE CANDIDATE

Qualifications

Should hold GCSE Maths and English Grade C or above, or a similar qualification.

Among the personal characteristics sought the applicant:

• Will have excellent  interpersonal skills and a friendly disposition.
• Will be able to operate tills and be competent in a variety of computer programmes.
• Strong interpersonal and customer facing skills.
• Will be able to maintain a high level of confidentiality.
• Will be able to demonstrate good organisational skills.
• Will be able to communicate effectively with customers, clients and staff.
• Will be able to demonstrate clear identification with all customer requirements